Frequently Asked Questions

Getting Started

Please take a moment to read our participant information sheet
If you would like to take part, you will need to:

  1. Click the ‘Join study’ button on the homepage
  2. Check that you are eligible to take part.
  3. Sign a consent form.
  4. Set up a study account.
  5. Complete up to 4 tasks. Please find step by step guidance on how to complete the tasks in our User Guide

You can join if you used any of the following devices to track your physical activity at least six months before and one year after your knee replacement surgery:
  1. iPhone (iOS Version 13 or above, available for iPhone 6s and above)
  2. Apple watch
  3. Fitbit
  4. Oura ring

What information you needWhat you need it for
Email addressTo set up a study account
Month and year of your knee surgeryTo help complete Task 1
NHS numberTo help complete Task 2
Login details for your fitness tracker(s) if you have a Fitbit or Oura RingTo help complete Task 3

You can find your NHS number through any of these four ways

  • Using NHS Find Your NHS Number webpage - https://www.nhs.uk/nhs-services/online-services/find-nhs-number/
  • You can find your NHS number in any documents or letters sent to you by the NHS, such as your prescriptions, test results, hospital referral letters or appointment letters.
  • You can find it by logging in to the NHS App (you'll need to register if you have not used it before) or some GP online services.
  • You can also call your GP surgery and ask them for your NHS number.

Guidance & Support

Yes. You can still take part in the study if you need the assistance of another person.

  • If you don’t speak English but have someone who can support you, you’re welcome to join.
  • If you need help using the website and have someone who can assist you, that’s okay too.

Please note: some questions in the study are personal (like your name, date of birth, or NHS number), and only you can answer those.

You can contact the PAPrKA team at paprka@manchester.ac.uk or call us on 0161 306 2719. We aim to respond to emails within 3 working days. Our phone line is open Monday to Friday from 10am to 4pm (excluding national holidays).

Connecting My Device

You will need the username and password you created to set up your Fitbit and /or Oura ring account. If you cannot remember your login details, you can either:

  1. Go to your account for your fitness tracker and reset your password from there
  2. Go through the device connection process on the PAPrKA website (Task 3) and reset your password from there

No, you cannot connect Apple devices without the RADAR active RMT app because physical activity can only be accessed from apps installed on an iOS (Apple) device.

We recommend keeping the app on your phone until June 2026, which marks the end of the study recruitment period. This is because, although unlikely, there may be issues with collecting your physical activity data. If that happens, we might ask you to use the app again.

For Fitbit and Oura Ring, you can connect your device using either your mobile data or WiFi. For Apple Watch or iPhone, it's better to use Wi-Fi when connecting your device.

Up to approximately 800MB of your personal data allowance could be used up when connecting your Apple watch/iPhone for the study. We strongly recommend that you use Wi Fi.

Yes. You’re eligible to take part if:

  • You used an iPhone for at least 6 months before your knee replacement surgery, and
  • You’ve continued using an iPhone for at least 1 year after the surgery.

Additionally, your activity data must still be available—either stored on your current iPhone or backed up in Apple iCloud.

You can only take part if you still have access to your iPhone’s activity data—either directly on the phone or backed up in Apple iCloud. If you no longer have the phone and cannot access the data, or if you didn’t use your iPhone both before and after your knee replacement, then unfortunately you cannot take part in the study, unless you have a Fitbit or Oura device you can connect instead.

Yes. You’re eligible to take part if:

  • You used the device for at least 6 months before your knee replacement surgery, and
  • You’ve continued using the device for at least 1 year after the surgery.

Additionally, your activity data must still be available, stored in your Fitbit or Oura account.

You’re eligible to take part if:

  • You used the device for at least 6 months before your knee replacement surgery, and
  • You’ve continued using the device for at least 1 year after the surgery.

You can still take part if you have access to your device’s activity data, stored on your Fitbit or Oura account.

If you cannot access the data, or if you didn’t use your device both before and after your knee replacement, then unfortunately you cannot take part in the study, unless you have another eligible device you can connect instead.

On your iPhone:

  1. Open the App Store.
  2. Search for “RADAR active RMT” exactly as written.
  3. Tap Get, then Open once the app is installed.
  4. You should see the app’s Welcome page.

You can find more guidance on connecting your Apple device in the Apple Guide

You can share different data types depending on the device you are connecting:

For iPhone or Apple Watch

When prompted in the RADAR active RMT app, you should select the following data types to share:

  • Active Energy
  • Exercise Minutes
  • Flights Climbed
  • Heart Rate
  • Steps
  • Walking + Running Distance
  • Cycling Distance
  • Workouts

You can either tap “Turn On All” to select everything at once or manually toggle each item from grey to green. Then tap “Allow” to confirm.

For Fitbit

On the Fitbit data sharing screen, tick both boxes and click “Allow” to share:

  • Activities and Exercise (e.g. step count, distance, time spent active)
  • Heart Rate (to understand activity intensity)

For Oura Ring

Tick all three boxes and click “Accept” to share:

  • Sleep, Readiness, and Activity Data (e.g. steps, distance, time active)
  • Heart Rate Data (for activity intensity)
  • Workout Data (e.g. activity type, distance, intensity)

For Apple watch or iPhone
Sharing of your data usually takes up to 5 minutes but can sometimes take up to 30 minutes (depending on internet speed and size of data).

For Fitbit or Oura
Once you have provided permission to share your information you do not need to do anything further

For your information - it will take approximately 9 days for the research team to receive your physical activity information from Fitbit/Oura. In some circumstances, for example because there is a connection issue, it may take up to 4 weeks for the research team to receive your data. This is because Fitbit/Oura will send the information to us in small chunks rather than all in one go.

If there are gaps in the physical activity data we receive from Fitbit or Oura, we will make one further request to Fitbit/Oura to download your data (14 days after the first request). Please find more information on why in the ‘Fitbit and Oura Data Sharing’ FAQ section.

If you are unsure if your data has been shared successfully, please contact us at paprka@manchester.ac.uk or 0161 306 2719

Please keep the app running in the foreground during data download. If you navigate away from the app during this process, the data download will freeze and resume again once you return to the app.

If you have any issues sharing your data through the app, you can contact the study team at paprka@manchester.ac.uk or call us on 0161 306 2719

When you agree to take part in the study, we will take a copy of your past physical activity data that was recorded by your device around the time of your previous knee surgery. This is a one-off donation of historical data. You are not required to track any additional activity – only to donate your past activity data.

Your Data & Privacy

Your data is kept safe and confidential. Any personal details that could identify you are stored separately from the research data. The University of Manchester is responsible for managing your data and follows strict rules under GDPR (data protection law). Your data will only be used for the purposes explained in the study and won’t be used to make decisions about your healthcare (your data won’t be shared with your healthcare team). We will collect all available historical physical activity data from 1 July 2016 to 31 December 2024, but only once—when you join the study and connect your device.

  • Your research data will be archived for 10 years.
  • Consent forms will be kept for 5 years.
  • If you win a prize draw, your name and email will be kept for 7 years for audit purposes

We collect three types of information:

  1. Survey responses provided by you.
  2. A one-off collection of physical activity data from 01st July 2016 to 31st December 2024.
  3. Information about your knee replacement from the National Joint Registry.

This data is collected only once, at the time you join the study and connect your device. No further data will be taken after that.

We collect physical activity data, which is measured in many ways, such as step count, heart rate, distance, speed, stairs climbed, and energy used. This will help us understand how your activity changes following your knee replacement.

Yes, we will collect and use the same information you agreed to share from your iPhone/Fitbit/Oura ring from any other fitness tracking device or app you have connected to your iPhone/Fitbit/Oura ring.

No.

The study involves a one-off collection of historical data for the period of 01st July 2016 to 31st December 2024. Once your data is uploaded and the study is complete, no additional data will be collected.

For Fitbit and Oura Ring

Yes, you can stop sharing your data at any time by changing your settings on the Fitbit or Oura websites.

It can take approximately 9 days for Fitbit and Oura to send us your data. In some circumstances it might take as long as 4 weeks.

If you remove permission within this time, we might not get all your data, and it may not be used in the study.
If you remove permission after this period of time, we’ll likely already have received your data.
If you would like to remove your data from the study, please contact us at paprka@manchester.ac.uk or 0161 306 2719

For Apple Watch or iPhone
Once you download the Active RMT app and give permission, your phone starts sending your data. If you delete the app within minutes, we might not get all your data, and it may not be used in the study. If you delete the app later, we’ll likely already have your data.
If you would like to remove your data from the study, please contact us at paprka@manchester.ac.uk or 0161 306 2719

Important note: We only plan to collect one copy of your past activity data from 01st July 2016 to 31st December 2024.

No. We will be provided by the National Joint Registry (NJR) with some information about your knee replacement which will have been taken from your NHS record.

Fitbit and Oura Data Sharing

With your permission we will ask Fitbit / Oura for your physical activity data starting from 01st July 2016 until we get to 31st Dec 2024. The information you agree to share will be sent from Fitbit/Oura to the research team. The research team WILL NEVER have access to your Fitbit/Oura account.

The research team make daily requests to Fitbit/Oura to send your physical activity data starting from 1st July 2016 to 2nd July 2016 then from the 2nd July 2016 to 3rd July 2016 and so on until we get to 31st of Dec 2024. When we make these daily requests, we are in effect sending Fitbit/Oura a permission slip from you to ask for the information you agreed to share.

Fitbit/Oura has your physical activity information organised a bit like books on shelves and they allow us to get one book at a time. This means the research team do not receive your physical activity information all in one go. It could take up to 4 weeks for the research team to receive all the information your agreed to share with us. This is because Fitbit/ Oura has a limit on the amount of information (books) we can ask for each day for the time covering 01st July 2016- 31st Dec 2024.

It will take time for us to receive your physical activity data because we are asking for information for about 7 years, and the data contains different types of information e.g., heart rate, distance travelled, duration of exercise. Other things may impact on the time taken for us to receive your data such as loss of network connectivity.

You do not need to do anything. The research team will check first what data we have received. If there are gaps in the physical activity data, we will try one more time to download it. We will do this 14 days after the first request is made to Fitbit/Oura.

You give permission for the study to access your past activity data from 01st July 2016 to 31st December 2024 when you first join and connect your device.

Once recruitment for the study is complete (approx. June 2026), the research team will destroy the permission to access your physical activity data. You don’t need to do anything else—your data won’t be accessed again after that. Important note: We will only collect the physical activity data you agreed to give us when you completed your consent form (past physical activity data from 01st July 2016 to 31st December 2024).

If you have any questions, please do contact us at paprka@manchester.ac.uk or 0161 306 2719.

Leaving the study

You can withdraw at any time without giving a reason and without any negative consequences. If you would like to withdraw from the study, please contact us at paprka@manchester.ac.uk or 0161 306 2719

Other Issues

  1. Check your junk folder for an email from platform@sep.radar-base.net
  2. The code expires after 1 hour. If it times out or doesn’t arrive, go back to the “verify account” page and click “Resend code”

Make sure:

  • Your email is valid and active
  • Your password meets the 12-character minimum
  • You check your inbox for the verification code
  • If issues persist, try using a stronger password by introducing more numbers and symbols into the password.

No, once you click the “Submit” button after completing a required task, you cannot change your responses. However, you will still be able to view them.

You will receive an email thanking you for taking part. You do not have to do anything after receiving this message. We also have a newsletter where we will provide participants with updates on our study's progress. If you consent to receive the newsletter then we will be in touch.

RADAR-base is a platform for the collection of health information from surveys and from smartphones and wearable devices. It is managed by King's College London who have partnered with The University of Manchester to conduct the PAPrKA study. For the study, if you consent to take part, we will collect information from you and your fitness tracker provider on RADAR-base.

You can find more information on RADAR-base on their website: https://radar-base.org/